Membership Freeze (non-medical)

• We understand that life has its ebbs and flows. To honor your rhythm, Immersive Om offers a limited freeze option for 12-month term memberships.

• Eligibility: This option is available exclusively for active 12-month memberships. Month-to-month or shorter-term memberships are not eligible.

• Freeze Allowance: Members may request up to two months of freeze during their 12-month membership.

• Fee: Each frozen month incurs a $25 administrative fee, billed at the time of suspension.

• Contract Extension: Any frozen time will be added to the end of your membership, preserving your full membership duration.

• Request Process: Freeze requests must be submitted via email at least 14 days in advance of the desired start date.

  Membership Freeze (Medical/Military)

• We honor your journey, whether you’re recovering from a medical condition or serving your country. All membership types may be eligible for a flexible freeze when supported by:

• Documentation from a licensed medical provider, or

• Proof of official military deployment, reassignment, or service obligations

• Freeze Duration: Eligible freezes may extend up to 90 days, with longer durations considered upon review.

• Fee: This type of freeze is processed at no cost—you’ve earned the grace.

• Contract Extension: Frozen time will be added to the end of your membership, maintaining your full term.

• Request Process: Submit your request via email at least 7 days before your desired freeze start date, including:

1. A written request explaining the need for the suspension

2. Supporting documentation (medical note or military paperwork)

• Yes! Once our studio doors are open, you’ll be able to add Reformer classes to your Yoga or Mat Pilates membership—or vice versa through the Membership page. You can also email us at info@immersiveom.com for assistance.

• Please note that this add-on option is not available during presale or founding membership periods, as these early-access programs have fixed packages and exclusive benefits. Founding members will have the opportunity to add-on classes once the studio officially opens.

• We understand that schedules change and priorities shift. If you wish to cancel your membership, please follow the steps below:

  Termination Notice: All membership cancellations require 30 days’ advance notice, submitted via email to info@immersiveom.com.

  Contract Buyout Option: If you have a term-based membership with more than 90 days remaining, you may choose to cancel early through a buyout. This includes:

  • 50% of your remaining contract value, plus

  • A $35 administrative processing fee

  Buyout requests must be submitted in writing and will be reviewed within 2–3 business days.

• If you have less than 90 days remaining on your contract, early cancellation is not eligible for a buyout. Membership will remain active until the end of your contract term, unless otherwise agreed. You can still provide 30 days’ notice if you do not wish to renew beyond the current term.

• Class pack users have the ability to book one week out.

• Members have the ability to book two weeks out.

• Yes! Intro offers are available for new members once our studio doors are officially open. You can explore and select the current offers on our Membership page.

• Please note that intro offers are not available for presale memberships or founding membership pricing, as these early-access programs already provide exclusive benefits and limited spots.